U.S. Shipping Rates
For the contiguous United States, transit time is calculated in business days.
Expedited orders placed weekdays before 12pm EST (Noon) are processed and shipped the same day. Expedited orders placed after 12pm or over the weekend are shipped the next business day.
Orders shipping to a PO Box can only contain small items and must use standard shipping. We can not ship to a PO Box if your order contains larger items or uses expedited shipping. Contact Us for more information about shipping to a PO Box.
Signature Required? No problem
If you purchased something and would like to have it delivered with Signature Required upon delivery, please follow these instructions:
- Place your order online or on the phone.
- Email firstname.lastname@example.org your order number.
- In the body of the email request that the package is delivered with Signature Required.
*Requests for this service must be issued within an hour of placing your order. Your package is the responsibility of the driver until they deliver it to you. In unique instances, they will still deliver without a signature.
What if my order is damaged in shipping?
Any shipping damage must be reported within 4 days of delivery. Contact us at email@example.com or 949-237-2126, we will be happy to assist you. To help us serve you better, please take photos of the damages, including damage to the packaging and detailed pictures of damage to any items. Please also keep all packaging materials, you may need them later.
RETURN & EXCHANGE POLICY
Looking to return or exchange a product you bought from us? NO PROBLEM!
You have 30 days from the date of purchase to make sure what you ordered from Stray Life is right for you. You have the option to return your order for a refund, store credit, or exchange it for the right size. The product must be brand new and with the original tags or packaging. You are responsible for return shipping and any damage that might occur on the way back so make sure you pack it with LOVE like we do. We will return/refund the full amount you paid less the shipping cost.
A warranty claim is initiated by emailing a digital photo of the damaged gear, description of the damage, how the damage occurred, the product's serial number, and your original invoice to firstname.lastname@example.org. All merchandise returned for warranty replacement or repairs must bear a Case Number (CAS#) which the Customer Service Department will issue you, on the outside of the package and on the invoice. Warranty returns without CAS#s will not be accepted. You are responsible for shipping charges for returned product.